FAQs

Do the linens come ready to use?

Yes. All table linen rentals are pressed and folded before they go out, including custom ordered linens, which means your linens are ready to use and free of shipping wrinkles. Most specialty linens will either come on hangers or specially-designed transport containers to limit fabric wrinkles and creases. For those looking for perfection, we offer Touch-Up service for clients that want the least quantity of creases in their linens.

Are your rental linens shipped in?

Only custom ordered linens are shipped. ACCENTS Event Planning & Rentals owns and manages all linens in-house.

When do I need to get a linen order placed?

ACCENTS Event Planning & Rentals recommends reserving your maximum linen count as soon as possible to ensure there are enough linens to accommodate your event. It is recommended that you reserve your order no less than three (3) weeks prior to your event date, with final count no less than (2) weeks out. There is no cancellation charge for reduced order for in-stock linens beyond the non-refundable deposit. For custom order linens, we recommend four (4) weeks to ensure availability, shipping and order prep-time. A rush-order charge will be added to rental and optional shipping charges on orders placed less than seven (7) days from the event.

Do my linens come on hangers?

Mostly. Our specialty linens (Rounds, Linen-To-Floor, Overlays, Runners) come either on hangers or specialty transport bags to reduce creases and wrinkles. We have found most clients who do their own order pick-up have difficulty transporting linens on hangers. For this reason, most of our basic banquet/square table linens come folded and bagged. However, if you want all your linens on hangers, we can do that for you by request.

Will my linens be free of wrinkles?

All linens are ironed, but you still might experience slight wrinkles present in base table linens due to folding, packaging, and the transportation of linens. However, specialty linens (runners and overlays), are given an ironing touch-up service before we send them out. The only way to ensure a wrinkle free linen is to steam or spot iron them on site (Additional Service Fee Required).

Will my linens be free of creases?

No, not unless requested. Due to the ironing process and storage of linens, creases will be present in your base linens and 36” or larger square overlays. Creases help assist in the alignment of your linen on the table, but if your event requires “crease free” linens, we offer ironing touch-up services at an additional fee.

Do I have to wash table linens after the event?

No. ACCENTS Event Planning & Rentals only requires that you remove excess debris (food crumbs, napkins, rose petals, etc.) before putting the soiled linens in the provided laundry bags.

Do I have to pay for extra shipping charges on linens?

Rarely. Since ACCENTS Event Planning & Rentals carries the majority of our linens in-house there are no shipping charges passed on to you. The only time you would be responsible for shipping charges is if your event requires a Custom or Rush Order that results in extra charges.

Do colors match in each fabric collection?

Yes. As long as the 2-digit collection code and 3-digit color code match, all in-stock items (napkins, runners, overlays) will match. However, if additional linens are required to complete an order, ACCENTS Event Planning & Rentals cannot guarantee a perfect match due to dye lot runs. If enough lead time to your event is available, we can order a sample swatch from our linen source to check dye lot compatibility.

Do colors match from one fabric collection to another?

Not always. Fabric colors can react very differently based on fabric type. It is always important to compare one fabric collection with another to make sure they match. If you do not want variation in color it is recommended that you stay within one fabric collection or order a swatch to confirm compatibility.

How can I be sure a color will match my event?

What are the customizable floral design rentals?

ACCENTS offers custom floral designs for any event, making them specific to your style and color pallet. We focus on combining realistic sustainable silk florals with optional fresh florals to complete the look, offering larger designs at affordable rates. You can customize your arrangements even further by selecting from our large selection of rental containers to truly enhance your personal event style.

What if you don't have my specific flowers in-stock?

Our sustainable silk floral collection includes many of the most popular floral types used in design work and are of the highest quality, with a wide variety of colors. If we do not have a specific item and an alternative in-stock option won’t work, we can offer you other options to choose from such as:

Locate a silk option that will work, and up-charge the rental rate with the wholesale cost of the new product.
Select fresh add-ins for the bloom style for an additional cost.

Do you work with event planners?

Yes. We find that planners are a great asset for our clients, and if you work with one of our preferred planners you will receive extra benefits and perks that we offer exclusively to our partner vendors. (But if you don’t have a planner, we love working directly with the public too!)

Do you work directly with the public?

Yes; however, we require a minimum rental/service package when working directly with the public.

Do you charge for design services?

Yes; however, we require a minimum rental/service package when working directly with the public.

How can I become a preferred planner?

We strive to work with local planners directly and want to build long lasting, reciprocal relationships. All planners are welcome and we will assist you in designing a rental package that offers value-added options for your client’s event, along with a rental discount. To become a preferred planner, all that is required is $2,000 in annual rentals or four (4) events per year with ACCENTS.

How can I become a partnering venue?

As a partnering venue, we create specific rental and design options that you can offer your clients directly, adding extra revenue to your bottom line. Partnering venues will be featured on our website, with offerings specific to your venue that your clients can select from. ACCENTS can either bill you or the client directly. Either way, you will receive a commission on the rental order. We deliver, your staff does the set-up/takedown, and then ACCENTS comes back to pick everything up, freeing up valuable on-site storage space until your next event order. In addition, we offer props/design pieces that can be rented to enhance seasonal and corporate events.

Do you give discounts to non-profit fundraisers?

Yes! One of our passions has always been helping non-profit organizations bring their fundraisers to the next level, and finally moving them to “Gala” status. We offer a wide variety of popular customized “Theme” décor packages to make the process a little easier. ACCENTS annually select’s at least one Non-Profit client from the previous year to partner up with on a “Dollar-to-Dollar” décor budget Sponsorship.

Do you offer décor sponsorship for gala events?

Yes. Non-Profit Organizations can apply and be selected as one of our current “Dollar-to-Dollar” Sponsorship recipients to help launch them to the next level for the following year, giving them a jump start in increasing their event exposure.

Can I pick-up my order early?

Maybe. All orders are ready for client pick-up one (1) day prior to the event. Early pick-up is an option for in-stock product, if requested and approved. Custom or special-order items may require a rush order fee for early pick-up.

Can I do my own set-up of rentals if I want?

Yes. Most décor rentals can be set-up by you or your family, excluding a few larger or fragile rental items that may require ACCENTS delivery and hands-on set-up. You can choose to pick up your order or hire our staff to deliver to your venue and then have your own people do the set-up. Most linens and customizable table arrangements are ready to go straight to table. We do offer design services that include tabletop layout diagrams so you and your setup crew know exactly how and what order the décor elements should be positioned. Also, when you place your linen order, we tag our linens, so that you know exactly what goes where (guest tables, cake, buffet, head-table, etc.).

What if my order has damages or something missing?

We work very hard to double check orders before they go out, however we are human and may overlook something. If you find the error early enough, we will send someone out with a replacement if one is available, if not we will credit you for that item with proper notification ahead of the event.

What happens if something gets damaged or lost?

Most damages and missing items usually happen due to guests and the chaos during end of night teardown. Some level of wear-and-tear is expected, but you are responsible for all items until the order is returned. All damage charges will be billed once the order has been fully checked by our staff. Charges are based off the listed retail value on the invoice, and you will be notified of the charges and have seven (7) days to dispute or locate and return missing items before we process any credit card on file.